Knowledgebase

 Accessing Web Disk

Watch the video tutorial. Web disk (also known as Web Dav) is a drag-and-drop interface which...

 Can I password protect directories?

To password protect directory: Note: At this time, cPanel can only protect directories, not...

 Copy Entire Database or Rename Database

Is there a way for me to copy an entire database in cPanel? Go to cPanel > MySQL Databases...

 Creating a URL redirect

WARNING Never create a redirect for domain.com to www.domain.com or from domain.com to...

 Custom error pages

To create a custom error page for your account, please login to cPanel and click Error Pages,...

 Do you have a manual for your control panel?

Yes, a manual for cPanel is available. Go here to view it. Even better for beginners are the...

 Hidden files

Hidden file and folder names start with a...

 How can I change my control panel username?

Unfortunately, you may not change the user name associated with your control panel. Once it is...

 How do I create a MySQL database, a user, and then delete if needed?

Create: If you are using any type of PHP software or keeping a collection of records which need...

 How do I create and delete a cron job?

Cron Jobs run scheduled tasks at specific times. This is good to set up automated maintenance and...

 How do I deny IP address access?

Do you want to stop someone from visiting your website? This tool will block anyone from a...

 How to backup/restore your MySQL database

If you run a database driven website, it is important to backup your databases, periodically. You...

 How to change DNS zones (MX, CNAME, and A records)

Shared: With cPanel 11.25, you now have access to make some of these changes. Note: This feature...

 How to change permissions (chmod) of a file

Permissions can be very important when it comes to hosting your website. Permissions can allow...

 How to change the password of your cPanel account

There may be times where you would like to change the password of your account. It is recommended...

 How to connect to the MySQL database

Configuration Settings: Host = localhost (really, put localhost)Database name =...

 How to create blacklists

You may use Spam Assassin to stop (blacklist) someone from emailing you. Login to cPanel and...

 How to create/edit/delete a file using the File Manager

There may be times when you wish to create, edit, or delete a file or folder in your account. You...

 How to download a home directory backup

Backups are very important part of maintaining a website. It is important to backup your files on...

 How to import your MySQL database

How can I import a database? Go to phpMyAdmin Click the new database name in the top left...

 How to install a script using Fantastico

Fantastico is a great addition to cPanel, which allows users to install the great open source...

 How to log into cPanel

Please watch our movie tutorial on how to login to cPanel. Please note that you only get one...

 How to navigate through File Manager

File Manager is an quick and easy way to navigate through you files. To access File Manager:...

 How to park a domain on an addon domain

cPanel has yet to offer this option although it can be done. In order to park a domain on top of...

 How to Password Protect one file

1) Put your .htpasswd above your root so visitors can't access it/home/cpanelusername/.htpasswd2)...

 How to redirect a subdomain to another page

You might want your sub domain to redirect to another page. To do this, please do the following:...

 How to remove a script from Fantastico

There may be a time when you would like to remove a script which was installed through Fantastico...

 How to repair a broken database

MySQL queries or tables stop working If you get an error which says, "so-and-so is marked as...

 How to upload a file using the File Manager

You may want to upload your files directly through cPanel. You can do this through the File...

 How to upload to an Addon or Subdomain

Option 1 In a FTP client enter this information.Host = add on domain nameUser =...

 How to use GZip

We support sending gzip files, or gunziping/gzipping files on the shared server. This is not the...

 How to view website statistics in cPanel using AWStats

When you have a website online, you may want to check on how many people are coming to your...

 I accidentally deleted the public_html or www folder.

If you delete the www folder, your site should still load properly. If you delete the...

 I already own a hosting package and want to add a 2nd domain

We can host any number of websites for you. For each additional site there is no initial setup...

 I created an Addon Domain, why did it say Subdomain added?

Help! I added an addon domain, but cPanel said a subdomain has been created. Please ignore this!...

 Image Manager

The Image Manager allows you to view and modify images in your account. You can change the size...

 Incorrect diskspace and information in cPanel

Your cPanel keeps disk space usage for your entire account, email accounts, databases, and other...

 Index Manager

Go to cPanel and click Index Manager. Click on a folder icon to look inside. Click on a folder...

 Internal Server Error help, 500 error

Internal server errors can be caused by a few different things. Please check the Error Logs in...

 Invalid maildirsize error

How to fix the error "invalid maildirsize": Login to your server via FTP or File Manager. Go...

 Latest Visitors

You will find an icon for this in cPanel, under the Logs section. This function will show the...

 Local, Backup, and Remote Mail Exchanger

This is a setting that tells GoMedia how to handle your incoming emails. We recommend using...

 Lost database password

Forgot your database's password?You must create a new user with a new password. Do not worry,...

 mail folder

GoMedia uses a maildir system, which means that all your email boxes and messages are stored as...

 My new domain is showing a search portal page, or advertising page.

If you recently changed your IP address (i.e. you bought a dedicated IP or an SSL certificate),...

 MySQL database size limit

There is no limit for the size of databases.MySQL is only limited to the size of your cPanel's...

 Need to review all the scripts in Fantastico?

To view all the scripts offered inside Fantastico, including each version and support links,...

 None of my CGI scripts are working on the server. How do I get them to work?

First, make sure the script files are in the cgi-bin folder. Second, make sure the file...

 Park Wrapper Error

When trying to add an addon domain, or parked domain, you might run across a 'Park Wrapper...

 PHP settings that cannot be changed

PHP has been configured to use the following settings on our shared and reseller servers: safe...

 phpMyAdmin

phpMyAdmin is a tool written in PHP to handle the administration of MySQL over the web. Databases...

 PhpMyChat

PHPChat is a script that was available through cPAddon, in cPanel. Unfortunately, cPAddons are...

 Please read before creating a subdomain

When you create a subdomain in cPanel, you will be asked to choose the name of the subdomain, the...

 Please read before creating an Addon Domain

About addon domains Addon Domains are handled like subdomains as far as the server is concerned,...

 Proper MIME types

Mime types tell browsers how to handle specific extensions.For example, the text/html mime type...

 Proxy access for cPanel, WHM, and webmail. Needed to bypass firewalls

With your Hosting accounts, you have access to a control panel that contains the admin functions...

 public_ftp folder

The public_ftp folder is used for storing files which are available with anonymous FTP. You...

 public_html folder

The public_html folder is the web root for your primary domain name. This means that public_html...

 Raw Access Logs

Raw Access Logs allow you to see who has accessed your site without the use of graphs, charts or...

 Viewing your disk space usage.

Login to cPanel, and under Files, click Disk Space Usage. This page shows you where disk space...

 Webmail icon

You can check the webmail for any account by logging into domain.com/webmailwith the full...

 What are Cron Jobs?

A cron job is a Linux command for scheduling a task to be executed sometime in the future. This...

 What do I put for the cron job Command ?

Command lines. Examples only! Bold sections must be changed. PHP Command to run a PHP5 cron...

 What happened to the search engine submitter that was in cpanel?

It was removed by cPanel because all search engine submitters are obsolete. The search engines...

 What is a Document Root folder?

The document root is the folder where you keep website files for a domain name. Since cPanel...

 What is a favicon?

The favicon is the favorite icon, used in your browser favorites and bookmarks. You can also see...

 What is a parked domain? How do I create and delete one?

Parked domains are additional domains which you host on your account. They will display the same...

 What is a subdomain name? How do I create and delete one?

A subdomain is a second website, with its own unique content, but there is no new domain name....

 What is an addon domain?

An addon domain is a fully functional domain that can be created from within your control panel....

 What is Fantastico?

Fantastico De Lux is the leading auto installer for cPanel servers. With more than 10,000...

 What is hot linking? How do I enable and disable hotlink protection?

Hot link protection prevents other websites from directly linking to files and pictures on your...

 What is the difference between parked, addon, and subdomains?

A subdomain is a second website, with its own unique content, but there is no new domain name....

 What is the path to an addon domain?

The path is public_html/addondomain.com and can be accessed via File Manager or FTP. Please...

 Why can't I log into my cPanel, WHM, or webmail?

Most networks have a firewall setup to block access to the ports required for cPanel, WHM, and...

 WordPress Super Cache plugin

Word Press Super cache will be installed by default with all new Fantastico WordPress...